/* Vikki Web chat widget. Colours follow the Business Park Solutions theme (blue #2563eb on dark). */
.bpsv{--bpsv-primary:#2563eb;--bpsv-primary-hover:#1d4ed8;--bpsv-bg:#0b1220;--bpsv-bg-2:#111a2e;--bpsv-text:#f8fafc;--bpsv-muted:#cbd5e1;--bpsv-border:rgba(255,255,255,.12);--bpsv-user:#2563eb;--bpsv-bot:rgba(255,255,255,.08);--bpsv-radius:16px;--bpsv-z:99990;
  font-family:'IBM Plex Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Helvetica,Arial,sans-serif;font-size:15px;line-height:1.45;color:var(--bpsv-text);}
.bpsv *,.bpsv *::before,.bpsv *::after{box-sizing:border-box;}
.bpsv-sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;}

/* launcher */
.bpsv-launcher{position:fixed;right:20px;bottom:20px;z-index:var(--bpsv-z);display:flex;align-items:center;gap:10px;height:56px;padding:0 20px 0 14px;border:0;border-radius:999px;background:var(--bpsv-primary);color:#fff;cursor:pointer;box-shadow:0 10px 30px rgba(0,0,0,.45);font:inherit;font-weight:600;transition:background .2s,transform .15s;}
.bpsv-launcher:hover{background:var(--bpsv-primary-hover);transform:translateY(-1px);color:#fff;}
.bpsv-launcher:focus-visible{outline:3px solid #93c5fd;outline-offset:2px;}
.bpsv-launcher-icon svg{width:26px;height:26px;fill:currentColor;display:block;}
.bpsv-launcher--open .bpsv-launcher-label{display:none;}
.bpsv-launcher--open{padding:0 15px;}
.bpsv-dot{position:absolute;top:-2px;right:-2px;width:14px;height:14px;border-radius:50%;background:#f59e0b;border:2px solid #fff;}

/* nudge teaser */
.bpsv-nudge{position:fixed;right:20px;bottom:88px;z-index:var(--bpsv-z);width:min(320px,calc(100vw - 40px));padding:14px 36px 14px 16px;border-radius:14px;background:#fff;color:#0f172a;box-shadow:0 14px 40px rgba(0,0,0,.35);cursor:pointer;animation:bpsv-in .25s ease-out;}
.bpsv-nudge-name{font-weight:700;font-size:13px;color:var(--bpsv-primary);margin-bottom:4px;}
.bpsv-nudge-text{font-size:14px;line-height:1.4;}
.bpsv-nudge-close{position:absolute;top:6px;right:8px;border:0;background:transparent;color:#64748b;font-size:20px;line-height:1;cursor:pointer;padding:2px 6px;}
.bpsv-nudge::after{content:"";position:absolute;right:22px;bottom:-8px;border:8px solid transparent;border-top-color:#fff;border-bottom:0;}

/* panel */
.bpsv-panel{position:fixed;right:20px;bottom:90px;z-index:var(--bpsv-z);width:380px;max-width:calc(100vw - 40px);height:min(640px,calc(100vh - 110px));display:flex;flex-direction:column;background:var(--bpsv-bg);border:1px solid var(--bpsv-border);border-radius:var(--bpsv-radius);box-shadow:0 24px 70px rgba(0,0,0,.55);overflow:hidden;animation:bpsv-in .2s ease-out;}
.bpsv-panel[hidden]{display:none;}
.bpsv-head{display:flex;align-items:center;gap:12px;padding:14px 14px 12px;background:linear-gradient(135deg,#1e56d6,#1d4ed8);color:#fff;}
.bpsv-avatar{width:40px;height:40px;border-radius:50%;background:rgba(255,255,255,.18);display:grid;place-items:center;font-weight:700;font-size:18px;flex:0 0 auto;}
.bpsv-title{display:flex;flex-direction:column;min-width:0;flex:1;}
.bpsv-title strong{font-size:16px;font-weight:700;line-height:1.2;}
.bpsv-title span{font-size:12.5px;opacity:.9;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.bpsv-title em{font-style:normal;}
.bpsv-close{border:0;background:transparent;color:#fff;font-size:26px;line-height:1;cursor:pointer;padding:2px 8px;border-radius:8px;}
.bpsv-close:hover{background:rgba(255,255,255,.15);color:#fff;}
.bpsv-reset{border:0;background:transparent;color:#fff;cursor:pointer;padding:6px;border-radius:8px;display:grid;place-items:center;opacity:.85;}
.bpsv-reset svg{width:18px;height:18px;fill:currentColor;}
.bpsv-reset:hover{background:rgba(255,255,255,.15);opacity:1;}

/* messages */
.bpsv-log{flex:1;overflow-y:auto;padding:16px 14px 6px;display:flex;flex-direction:column;gap:10px;scroll-behavior:smooth;overscroll-behavior:contain;}
.bpsv-msg{display:flex;}
.bpsv-assistant{justify-content:flex-start;}
.bpsv-user{justify-content:flex-end;}
.bpsv-bubble{max-width:85%;padding:10px 14px;border-radius:16px;word-wrap:break-word;overflow-wrap:anywhere;}
.bpsv-assistant .bpsv-bubble{background:var(--bpsv-bot);color:var(--bpsv-text);border-bottom-left-radius:6px;}
.bpsv-user .bpsv-bubble{background:var(--bpsv-user);color:#fff;border-bottom-right-radius:6px;}
.bpsv-bubble a{color:#93c5fd;font-weight:600;text-decoration:underline;}
.bpsv-user .bpsv-bubble a{color:#fff;}
.bpsv-note a{color:inherit;text-decoration:underline;}
.bpsv-note{align-self:center;font-size:12.5px;color:var(--bpsv-muted);background:rgba(255,255,255,.05);border:1px solid var(--bpsv-border);border-radius:10px;padding:6px 10px;text-align:center;max-width:90%;}
/* a member of the team has taken the chat over: their messages carry their name and a green tint, so it is clear a person is writing */
.bpsv-agent{flex-direction:column;align-items:flex-start;gap:3px;}
.bpsv-who{font-size:12px;font-weight:700;color:#6ee7b7;padding-left:6px;}
.bpsv-agent .bpsv-bubble{background:rgba(16,185,129,.16);border:1px solid rgba(52,211,153,.4);color:var(--bpsv-text);border-bottom-left-radius:6px;}
.bpsv-human .bpsv-head{background:linear-gradient(135deg,#047857,#065f46);}
.bpsv-typing .bpsv-bubble{display:flex;gap:5px;align-items:center;height:38px;}
.bpsv-typing span{width:7px;height:7px;border-radius:50%;background:#93c5fd;opacity:.5;animation:bpsv-blink 1.2s infinite ease-in-out;}
.bpsv-typing span:nth-child(2){animation-delay:.2s;}
.bpsv-typing span:nth-child(3){animation-delay:.4s;}

/* quick replies */
.bpsv-quick{display:flex;flex-wrap:wrap;gap:8px;padding:6px 14px 10px;}
.bpsv-quick[hidden]{display:none;}
.bpsv-chip{font:inherit;font-size:13.5px;font-weight:600;color:#bfdbfe;background:rgba(37,99,235,.16);border:1px solid rgba(96,165,250,.35);border-radius:999px;padding:7px 13px;cursor:pointer;transition:background .15s,border-color .15s;line-height:1.2;}
.bpsv-chip:hover{background:rgba(37,99,235,.35);border-color:#60a5fa;color:#fff;}
.bpsv-chip:disabled{opacity:.5;cursor:default;}

/* input */
.bpsv-form{display:flex;align-items:flex-end;gap:8px;padding:10px 12px;border-top:1px solid var(--bpsv-border);background:var(--bpsv-bg-2);}
.bpsv-input{flex:1;resize:none;font:inherit;font-size:15px;color:var(--bpsv-text);background:rgba(255,255,255,.06);border:1px solid var(--bpsv-border);border-radius:14px;padding:10px 14px;min-height:42px;max-height:120px;line-height:1.4;outline:none;}
.bpsv-input::placeholder{color:#94a3b8;}
.bpsv-input:focus{border-color:#60a5fa;box-shadow:0 0 0 3px rgba(37,99,235,.25);}
.bpsv-send{flex:0 0 auto;width:42px;height:42px;border:0;border-radius:50%;background:var(--bpsv-primary);color:#fff;cursor:pointer;display:grid;place-items:center;padding:0;transition:background .15s;}
.bpsv-send:hover{background:var(--bpsv-primary-hover);}
.bpsv-send:disabled{opacity:.5;cursor:default;}
.bpsv-send svg{width:20px;height:20px;fill:currentColor;}

/* footer */
.bpsv-foot{padding:8px 14px 10px;background:var(--bpsv-bg-2);border-top:1px solid var(--bpsv-border);}
.bpsv-foot-links{display:flex;gap:8px;justify-content:center;font-size:13px;font-weight:600;}
.bpsv-foot-links a{color:#93c5fd;text-decoration:none;}
.bpsv-foot-links a:hover{color:#fff;}
.bpsv-foot-links span{color:#64748b;}
.bpsv-gdpr{margin-top:4px;font-size:11px;line-height:1.35;color:#94a3b8;text-align:center;}
.bpsv-ts{position:absolute;width:0;height:0;overflow:hidden;}

@keyframes bpsv-in{from{opacity:0;transform:translateY(8px);}to{opacity:1;transform:none;}}
@keyframes bpsv-blink{0%,80%,100%{opacity:.3;transform:translateY(0);}40%{opacity:1;transform:translateY(-2px);}}
@media (prefers-reduced-motion:reduce){.bpsv-panel,.bpsv-nudge{animation:none;}.bpsv-typing span{animation:none;opacity:.8;}.bpsv-log{scroll-behavior:auto;}}

/* phones: full-screen panel */
@media (max-width:520px){
  .bpsv-panel{right:0;bottom:0;left:0;width:100%;max-width:none;height:100dvh;border-radius:0;border:0;}
  .bpsv-launcher{right:16px;bottom:16px;height:52px;}
  .bpsv-launcher-label{display:none;}
  .bpsv-launcher{padding:0 13px;}
  .bpsv-nudge{right:16px;bottom:80px;}
}
@media print{.bpsv{display:none;}}